Client Engagement Manager

Summary

Join our growing team as a Client Engagement Manager and cultivate strong, long-lasting relationships with clients by deeply understanding their needs, effectively communicating our value proposition, and proactively addressing any concerns.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience (e.g., 3+ years) in a client-facing role, preferably in a SaaS or technology environment
• Demonstrated ability to build and maintain strong client relationships
• Excellent communication, interpersonal, and presentation skills
• Strong active listening and problem-solving skills
• Experience in managing and developing a team

Responsibilities

• Develop a deep understanding of client needs, business objectives, and challenges through active listening and effective questioning
• Build rapport and establish trust with key client stakeholders at all levels
• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication
• Proactively identify and address potential client issues or concerns
• Clearly articulate our value proposition and demonstrate how our solutions address client needs
• Collaborate internally with cross-functional teams (e.g., product, engineering, support) to ensure client needs are met and expectations are exceeded
• Monitor client engagement and satisfaction, identifying opportunities for improvement and growth
• Develop and execute account plans to maximize client value and retention
• Lead, mentor, and coach a team of client engagement specialists
• Set performance expectations and provide regular feedback to team members
• Foster a collaborative and supportive team environment
• Identify training and development needs for team members
• Maintain accurate client records and documentation
• Contribute to the development and improvement of client engagement processes
• Stay informed about industry trends and best practices

Benefits

• Fully remote position
• Internal Learning and Development Advisor / Consultant to support your growth
• Salary increase opportunities based on performance
• Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues)