Client Experience Associate

Summary

Join Movable Ink as a Client Experience Associate (CXA) and play a crucial role in supporting clients by working closely with the Director-led Client Experience teams. As a CXA, you will be responsible for learning the Movable Ink platform and email industry ecosystem, providing backup support to the Client Experience Manager (CXM) on named accounts, communicating directly with clients to gather requirements and prepare for campaign execution, pulling campaign results and synthesizing them into standardized reports, assisting in creating and executing presentations for client reviews and status meetings, executing email mock-ups in Photoshop, proactively managing client meeting schedules, managing contact roles in Salesforce, taking meeting minutes, troubleshooting queries and QA campaign setups, and producing written documentation for custom projects. This role requires strong communication skills, adaptability, a positive attitude, and a desire to learn HTML/CSS/Javascript and Photoshop.

Requirements

• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

Responsibilities

• Learn the Movable Ink platform and email industry eco-system
• Support Client Experience Manager (CXM) on named accounts as backup contact
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
• Manage contact roles in Salesforce for all clients organizations
• Take minutes in client meetings
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

Benefits

Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered