Associate, Client Services

Summary

Join Team Rubicon as an Associate, Client Services (Long Term Recovery) to support beneficiaries throughout the Long Term Recovery program. You will utilize strong customer service and communication skills to advocate for clients, manage their intake and eligibility, and provide support during construction. This remote position, based in the Southeast USA, requires strong empathy and the ability to build rapport with clients and volunteers. You will be responsible for developing individual recovery plans, conducting follow-up visits, and documenting client progress. The role involves outreach, identifying available benefits, and fostering partnerships. Flexibility to adapt to changing needs and occasional evening/weekend work is essential.

Requirements

• Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience
• 2-3 years of relevant experience in disaster case management or client services
• This is a full time; REMOTE position (based on continued funding availability) and can be based out of the following locations : Florida (FL), Georgia (GA), Alabama (AL), Mississippi (MS), Louisiana (LA), or South Carolina (SC) and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Evening and weekend schedule supporting leadership meetings, video conferences, events, and operations
• Reliable transportation is required
• The person filling this position will be expected to travel within their local area to support ongoing efforts
• This position requires up to 50% travel and may require scheduled or unscheduled work during evenings or weekends
• Applicant must have a valid Driver’s License

Responsibilities

• Conduct outreach to prospective clients and other organizations that may provide referrals; identify & interview prospective clients and assist them in completing the application process for Team Rubicon’s Long Term Recovery services
• Develop Individual Recovery Plans that includes client input
• Conduct follow-up visits to monitor and assess the effectiveness of services provided
• Document comprehensive client background information, case history, updates, and progress towards Individual Recovery Plan in both physical and digital files via online software
• Prepare reports as requested
• Assist clients in identifying and obtaining available benefits as well as social and community resources
• Develop and maintain rapport with Greyshirt volunteers, acting as a liaison between geographic members and members in Team Rubicon’s Long Term Recovery team
• Provide support in identifying new capability opportunities within the scope of Long Term Recovery efforts and report accordingly
• Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters
• Flexibility to adapt to changing disaster landscapes and assume other duties as assigned

Preferred Qualifications

Experience in customer service, client intake, social services, CRM tools, and demonstrated experience using data and research to advise organizational decision making

Benefits

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)
• Matching 401k contributions up to 4% with no vesting requirement
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience