Client Lead Manager

Summary

Join Harbor's Vendor Governance and Sourcing (VG+S) team as a Client Lead Manager! This full-time, remote/hybrid position based in the London area involves managing all aspects of client projects, from guiding internal resources and conducting data analysis to mentoring junior team members and collaborating with senior client management. You will support engagement financials, business development, and proposal efforts, ensuring service excellence by identifying key client issues and developing effective recommendations. Responsibilities include working directly with clients on project status, collaborating with third-party vendors on negotiations and performance monitoring, and managing the end-to-end contract review process. You will also contribute to developing new intellectual capital and cultivating new business opportunities. This role requires strong communication, analytical, and problem-solving skills.

Requirements

• Bachelor's degree in Finance, Economics, Business, Supply Chain or Management Information Systems required
• 4+ years of relevant experience in industry or consulting team-oriented environment with a focus on strategic sourcing, process improvement, project management and/or financial analysis required
• Ability to think strategically and identify critical business issues
• Exceptional analytic skills and experience conducting quantitative and qualitative data analysis
• Exceptional business acumen, presence and interpersonal/communication skills
• Permanent U.S. work authorization
• Willingness to travel depending on client assignments (0 – 30%)

Responsibilities

• Support and manage all aspects of projects including guiding internal resources, facilitating requirements, gathering and conducting data analysis and research, training and mentoring junior team members and implementing the identified opportunities directly alongside client senior management
• Support engagement financials, practice operations as well as business development and proposal efforts
• Provide service excellence by identifying key client business issues, determining client needs, evaluating and validating analysis
• Develop recommendations for the client in the context of the overall engagement and implementing change while minimizing organizational disruption
• Work directly with client management and executives on a routine basis on status as it pertains to engagement progression
• Work with third party vendors on behalf of client to support commercial negotiations, assist with contract/legal term negotiations and monitor of performance or service level against agreed Key Performance Indicators (KPIs)
• Project manage and facilitate the end-to-end contract review process
• Ensure high quality delivery and provide content leadership
• Structure ill-defined problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client implementation
• Independently structure, write, and present well organized and persuasive end products
• Utilize strong communications skills including the ability to command an audience
• Develop new intellectual capital including new and insightful frameworks and analyses
• Promote firm development by taking initiative to identify and cultivate new clients and business opportunities, and identify opportunities to provide additional client value and extension of existing client relationships
• Be a strong team player and developer of consulting staff