Manager, Client Services

Summary

Join StackAdapt as the London-based Manager of Client Services (MCS), leading a high-performing team of Account Managers. You will drive account retention, uncover growth opportunities, and deliver exceptional customer service. This role focuses on building a team culture of commercial excellence, overseeing major client initiatives, and developing strong customer relationships. As a senior strategic partner, you will guide your team in achieving revenue targets, providing coaching and support, and fostering a client-first environment. You will also identify opportunities to improve team efficiency and proactively work with brands and agencies to scale the business. StackAdapt is a remote-first company, prioritizing UK-based candidates.

Requirements

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationships and assisting in growing revenue. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused mindset
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal and written communication skills
• Familiarity with the latest digital advertising trends and ideas

Responsibilities

• Lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
• Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives
• Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion
• Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
• Take a proactive approach working with Brands and Agencies in planning and scaling the business to achieve high growth plans and optimal performance
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs
• Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Advocate for and represent the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
• Travel as necessary

Preferred Qualifications

Huge bonus if you've used StackAdapt!

Benefits

• Competitive salary
• Private Medical Insurance cover
• Auto-enrolment into the company pension scheme
• Work from home reimbursements
• Coverage and support of personal development initiatives (conferences, courses, etc)
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events (virtually!)
• Take part in our walk and wander policy and work anywhere in the world