Lead Client Services Program Manager

Summary

Join NICE Actimize's dynamic Cloud Professional Services team as a technical Program Manager. You will lead project teams deploying business solutions in the financial services sector, managing the entire project lifecycle from requirements to deployment. Responsibilities include managing schedules, budgets, and resources, building client relationships, and mentoring staff. The ideal candidate possesses 5+ years of hands-on technology experience, 2+ years of project management consulting for a software vendor, and financial securities industry experience. A BA degree and the ability to travel 25% are required. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Minimum of 5 years, hands-on, technology experience
• Minimum of 2 years project management consulting experience for a software vendor
• Proven experience managing several major projects involving diverse operations and technology groups
• Financial securities industry experience including Risk Management, Compliance. AML
• Strong problem solving skills
• Proven ability to negotiate and influence business decisions and directions
• Excellent organizational skills
• BA degree
• Ability to travel 25% of the time

Responsibilities

• Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
• Build and manage client relationships
• Mentor staff with a hands-on approach and foster a learning and growth environment
• Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

Preferred Qualifications

• Experience/knowledge of Actimize solutions
• NICE Actimize experience

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week