Client Manager, PBM

Summary

Join our Pharmacy Benefit Management (PBM) team as a dynamic and experienced Account Manager to manage key client relationships, deliver high-quality pharmacy benefits, and drive client satisfaction.

Requirements

• Bachelor’s Degree Required
• 5-8 years in pharmacy operations

Responsibilities

• Responsible for the overall relationship with assigned PBM clients
• Manage ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs
• Resolve client escalations when they occur and ensure overall client satisfaction
• Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations
• Serve as the initial point of contact for all day-to-day operational inquiries from clients directly or from internal team members on behalf of the client
• Lead and facilitate all client meetings, including quarterly and annual business reviews
• Partner with Implementation team during new client implementations to ensure a seamless transition from implementation to client management post launch
• Gather all client requirements for annual open enrollment process, including benefit changes and any customized requirements
• Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution
• Travel to client sites for Open Enrollment or Benefit Fairs may be required
• Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures
• Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately
• Ability to track and identify issues and risks that are not being met per contractual obligations
• Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements
• Provide ongoing support to Rightway partners which may include, but not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, resolving claims, benefit and enrollment issues
• Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends

Benefits

Remote work