Client Data Exchange Manager

Summary

Join Abarca's Pharmacy Benefits Management Operations & Services team as a Client Data Exchange Manager! You will be the subject matter expert on all data-related aspects, building and maintaining client relationships. Responsibilities include troubleshooting data exchange issues, developing solutions, documenting requirements, and ensuring data integrity. You will collaborate with internal teams and clients to meet technical needs and manage project timelines. This role requires a Bachelor's or Master's degree in a quantitative field (or equivalent experience), extensive experience in PBM or health plan data exchange, and strong SQL and database skills. Abarca offers a flexible hybrid work model (Puerto Rico location only).

Requirements

• Bachelor’s degree or Master’s Degree in a quantitative or analytical discipline. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 6+ years of work-related experience
• 5+ years of experience with PBM or health plan data exchange (EDI/ETL) functions
• Experience developing SQL queries
• Experience related to relational database architecture and data standards
• Experience working beyond standard business hours when required by deadlines and deliverables
• Excellent oral and written communication skills

Responsibilities

• Be a data exchange subject matter expert for clients across the organization
• Client specific data exchange technical guru that is their go-to for technical business needs
• Know the client – file layouts, logic, and build relationships with client counterparts
• Consult with clients to match technology solutions to their data-related business needs
• Be the first level of support for data exchange questions or issues
• Document requirements and write detailed client-specific user needs required for operations
• Ensure implementation of proper controls around data exchange
• Maintain an awareness of schedules and SLAs on data exchange files and oversee their compliance, proactively working with the teams in addressing, as well as communicating to clients
• Work with all product and development teams to enhance or fix technical client requests
• Analyze client data through queries and other mechanisms to research and identify client-specific solutions
• Perform multiple types of analysis to include system changes, enhancements gaps, impact, and risks for the client
• Document process flows, reports, user stories, etc
• Work with clients to communicate changes and coordinate training when applicable
• Work with product owners and other areas to manage and prioritize client-specific requests to ensure accurate expectations of delivery

Preferred Qualifications

Experience with dashboarding tools or Python

Benefits

We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)