
Client Onboarding Lead

Pearl Talent
Summary
Join Pearl Talent as a Client Onboarding Lead and be the primary point of contact for new clients, ensuring a smooth transition from sales to recruiting. You will own the onboarding process, gathering key information, aligning expectations, and creating detailed role briefs. This role requires strong communication, organizational skills, and the ability to manage multiple accounts. You will also provide recommendations to refine unclear role profiles and ensure client inputs align with Pearl's standards. Success in this role will improve client satisfaction and streamline recruiting workflows. Pearl Talent offers a fully remote work arrangement, generous PTO, health coverage, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance.
Requirements
- Experience in client onboarding, recruiting coordination, customer success, or similar roles
- Excellent verbal and written communication skills in English
- Strong organizational skills and attention to detail in managing multiple accounts
- Proficiency with tools like Google Workspace, Slack, Notion, or project management systems
- A proactive mindset and ability to manage relationships across time zones
Responsibilities
- Own the onboarding process for new clients from post-sale to active hiring
- Lead kickoff calls to gather role requirements, clarify expectations, and align on hiring timelines
- Create and maintain detailed role briefs that guide internal recruiters and sourcing teams
- Extract and synthesize job descriptions, must-haves, and hiring goals
- Provide recommendations to refine unclear or unrealistic role profiles
- Ensure client inputs are consistent with Pearlโs high-caliber candidate standards
- Serve as the go-to contact for onboarding-related questions and updates
- Provide timely follow-ups and proactive updates to keep clients informed and confident
- Coordinate internally with matching leads and recruiters to ensure role readiness
- Collaborate with internal stakeholders to ensure proper handoff and role alignment
- Identify bottlenecks or friction points in the onboarding journey and recommend improvements
- Help build and refine onboarding templates, FAQs, and internal documentation
Preferred Qualifications
- Familiarity with the recruiting lifecycle and executive hiring
- Experience working with US or EU-based startups or clients
- Comfort navigating ambiguity in fast-paced, client-facing environments
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remoteโwork from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
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