Client Onboarding and LMS Specialist

Summary

Join our dynamic team as a Client Onboarding and LMS Specialist, responsible for training clients, managing ongoing account needs, and handling customer service tasks.

Requirements

• Proven experience in client onboarding, training, or account management, preferably within a SaaS or LMS environment
• Understanding of LMS platforms and their functionalities
• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
• Proficiency in using CRM and LMS software, as well as Microsoft Office Suite
• Ability to work independently and as part of a collaborative team
• Problem-solving skills and a customer-centric approach

Responsibilities

• Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform
• Customize onboarding plans to meet the specific needs and goals of each client
• Conduct training sessions for clients and their employees on the use of the LMS platform
• Develop and maintain training materials, including user guides, tutorials, and video content
• Provide ongoing support and troubleshooting assistance to clients to address any issues or questions
• Prepare and deliver live demonstrations of the LMS platform to prospective clients and existing users
• Tailor demos to highlight features and benefits relevant to each client’s needs
• Build and maintain strong relationships with clients, serving as their primary point of contact
• Monitor client satisfaction and proactively address any concerns or feedback
• Manage and track client accounts, ensuring timely follow-ups and resolution of any issues
• Generate regular reports on client usage and performance metrics
• Analyze data to identify trends, opportunities for improvement, and areas of concern
• Answer client inquiries and provide support via inbound calls, emails, and other communication channels
• Handle general customer service tasks as needed, including addressing and resolving issues or complaints
• Serve as a backup for the customer service team, ensuring continuous support coverage
• Stay updated on LMS platform updates, industry trends, and best practices
• Collaborate with the product and development teams to provide client feedback and contribute to platform enhancements

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best