API Enablement Specialist

Summary

Join uShip's Sales team as an API Enablement Specialist and drive revenue and adoption of our APIs. Guide customers through onboarding, integration, and long-term usage, collaborating with Customer Operations, Product, Engineering, and Marketing. This post-sales role involves occasional pre-sales activities to validate technical feasibility and recommend integration approaches. Help customers launch quickly, adopt deeply, and maximize value from uShip's APIs. Gather customer feedback to inform API roadmap priorities and create and maintain API documentation. Manage technical escalations and collaborate with Marketing to showcase API-driven results. This role is ideal for someone who thrives in post-sales technical enablement and enjoys pre-sales discussions.

Requirements

• Previous experience as an implementation consultant, integration engineer, or comparable role
• Previous experience working directly with prospects and customers to integrate APIs into websites, eCommerce platforms, ERP systems, or similar solutions
• Some technical experience, ideally from a coding bootcamp or past software engineering role
• Expert-level knowledge of RESTful APIs—able to demonstrate and explain API concepts clearly
• Ability to hear a customer use case and creatively apply API functionality to solve it
• Knowledge of authentication and authorization protocols (OAuth, OIDC) and when to apply them
• Expertise with Postman, including creating Postman collections
• Experience with OpenAPI (Swagger) specifications and YAML
• Excellent written, verbal, and presentation skills for both customer-facing and internal engineer-facing communication
• Strong skills communicating with audiences of varying technical experience

Responsibilities

• Act as the primary technical point of contact for customers during onboarding and integration
• Partner with Customer Operations to onboard clients efficiently and ensure a smooth transition into technical integration
• Lead the integration process for Shopify and other eCommerce, ERP, or direct API connections
• Participate in select pre-sales engagements to ensure technical alignment and integration readiness
• Drive post-launch adoption and retention, proactively engaging customers with updates, optimization strategies, and best practices
• Gather customer feedback and partner with Product & Engineering to inform API roadmap priorities
• Create and maintain public-facing API documentation, tutorials, Postman collections, and integration guides
• Manage technical escalations—bug reports, feature requests, and integration issues—between customers and internal teams
• Collaborate with Marketing to produce case studies, white papers, and success stories that highlight API-driven results

Preferred Qualifications

• Hands-on experience with Shopify API integrations (bonus for other eCommerce platforms like WooCommerce, Etsy, or Magento)
• Familiarity with tools like Salesforce and Jira for tracking work and customer interactions

Benefits

• Remote or hybrid work options
• Monthly Wellness Reimbursements
• Home office Reimbursements
• Company paid meal delivery pass
• 100% Paid Health and Dental available
• 401(k) matching, no vesting
• Stock Options
• Pet Insurance