SI Group is hiring a
Client Operations Coordinator

Summary

Join our team at SimplyInsured as a Client Operations Coordinator and work with our Client Onboarding team to ensure all customers are properly submitted and enrolled with their requested Insurance Carrier. This role requires working with various insurance carriers to resolve eligibility concerns, ensuring customer enrollment on the SimplyInsured platform, and partnering with internal teams for a smooth experience.

Requirements

• 1-2 years of experience in an execution-based role (sales, operations, customer service)
• Passion for helping people - especially when it comes to their health
• Highly productive in completing a high volume of tasks
• Fantastic organization skills
• Familiarity working with support ticketing and/or support CRM software tools
• Excellent written and oral communication skills

Responsibilities

• Assist the Client Onboarding team with submitting all required documentation and information to the Insurance Carriers
• Work to resolve any eligibility concerns with the carrier
• Ensure our customers are properly enrolled on the SimplyInsured platform
• Utilize phone, text, and email to provide proactive outreach to Insurance carriers to help move our customers through the onboarding process more quickly
• Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers

Benefits

• Generous stock option packages
• Competitive compensation
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k