The Matian Firm is hiring a
Client Relations Specialist

Summary

Join our growing team as a Remote Client Relations Specialist at The Matian Firm, APC, where you will provide solutions for customer inquiries in an accurate, timely, and professional manner. As a key member of our dynamic team, you will have the opportunity to learn and develop alongside professionals who aim to excel in the legal industry.

Requirements

• Minimum 3-5 years of experience in customer service or account management in a legal setting
• Experience with light finance, accounting, or bookkeeping
• Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment
• Strong telephone presentation and written communication skills
• Experience in Microsoft Office or Google Suite is required
• Bilingual in Spanish/English with full proficiency
• Experience with Airtble and CRM is a huge plus

Responsibilities

• Communicates with clients to answer questions about cancellations
• Manages the Customer Care phone/email account
• Coordinates with the Supervising Attorney and Finance Department to ensure responses are mailed within 15 business days
• Monitor statuses of all cancellations via Airtable
• Follows 'Accounting Checklist’ to Identify billable and non-billable work to prepare accurate accounting within 6 business days
• Prepares closing letters and closes matters according to SOPs