Client Entry Specialist

Summary

Join our team as a Tele-data Payroll Processor and be accountable for quality service to clients. Assist with payroll production, tax-related issues, and provide excellent customer service in a fast-paced work environment.

Requirements

• High school diploma
• Proven facility in MS Office, data entry, basic mathematical computations, and office equipment (e.g., multi-line telephone, headset, 10-key or calculator, computer, printer/copier)
• Knowledge of payroll software such as Win Client, Salesforce, Call Day, or ability to learn specific applications
• Ability to take multiple calls at once and ability to handle several open payroll applications
• Professional phone manner and problem-solving abilities
• Excellent written and oral communication skills; ability to read, analyze, and interpret contracts, policies, documents and regulations
• Ability to multi-task and adapt to changes in a fast-paced working environment

Responsibilities

• Taking payroll over the phone
• Entering client payroll data accurately and in a timely manner
• Performing necessary adjustments to payroll records such as voids, prepaids, etc
• Assisting with new hire employee training
• Updating employee profiles including insurance coverage amounts, garnishment/levy amounts, and banking information
• Running year to date reports, new hire reports, billing Invoices, etc
• Determining payroll liabilities for employers desiring to deposit funds to cover both payroll and tax expenses
• Providing excellent written and verbal customer service skills for frequent client interaction
• Attending educational workshops as needed

Preferred Qualifications

• Experience in payroll and knowledge of legal payroll requirements
• Associate or bachelor’s degree in business, administration, or related field
• FPC or CPP Certification