Client Relationship Coordinator

Summary

Join Prompt RCM as a Client Relationship Coordinator and play a pivotal role in cultivating enduring relationships with clients, ensuring their satisfaction and long-term loyalty. As a proficient communicator, you will identify and address client needs, collaborating with internal teams to optimize revenue generation and deliver tailored solutions.

Requirements

• A minimum of 3 years of experience in medical insurance claims billing and collection, preferably in a remote work environment
• Proven track record of consistently meeting and exceeding performance targets, with a focus on client satisfaction, revenue generation, and other relevant key performance indicators (KPIs)
• Strong background in customer service, with a demonstrated ability to build rapport, address client needs, and resolve issues effectively
• Experience in tracking and analyzing relevant KPIs, such as customer satisfaction metrics, revenue growth, and retention rates
• Proficient in Google for Business, MS Office, Excel and Word
• A customer success-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude

Responsibilities

• Cultivate and nurture strong relationships with key stakeholders among our client base
• Develop comprehensive plans tailored to each client's unique business objectives and revenue generation goals
• Provide strategic guidance and consultation to clients, advising on optimizing revenue processes and implementing best practices in healthcare management
• Proactively schedule and facilitate regular cadence meetings with clients to assess satisfaction levels, address concerns, and identify opportunities for partnership growth and improvement
• Serve as the primary point of contact for client inquiries, complaints, and escalations
• Monitor and enforce adherence to contractual agreements and terms by both Prompt and clients
• Conduct thorough analysis of client data and performance metrics on a regular basis, identifying trends, opportunities, and areas for improvement across the revenue cycle
• Establish and track key performance indicators (KPIs) in collaboration with clients
• Foster seamless collaboration and communication with internal departments to address clients' evolving needs, facilitate problem-solving, and drive continuous improvement initiatives
• Perform all other projects as directed by leadership

Benefits

Remote work environment