VP, Service Delivery

Summary

Join bswift as Vice President, Service Delivery and lead a team responsible for client service and support, managing a portfolio generating $15,000,000+ in ARR. You will manage client relationships, hire and develop team members, forecast staffing needs, refine operational practices, and collaborate with internal teams. This role requires strong leadership, client management, and employee benefits expertise. The position offers a competitive compensation package, comprehensive benefits, and a supportive work environment. bswift is committed to fostering an inclusive workplace and providing professional development opportunities. The ideal candidate will have 10+ years of experience in client relationship management within the benefits administration industry and a deep understanding of employee benefits and related technology solutions.

Requirements

• 10+ years' experience managing client relationships within the benefit administration industry
• 10+ years' experience consulting with clients and developing new benefit strategies
• Deep knowledge of employee benefits and related technology solutions
• A leadership style that reflects and reinforces bswift core values
• Strong people management skills
• Ability to assist and equip others to efficiently solve complex problems
• Detailed knowledge of employee benefits and related technology solutions
• Significant health & welfare client relationship management experience
• Strong customer service orientation
• Excellent verbal and written communication skills
• Willingness to work nights and weekends when necessary
• Willingness to travel as needed (up to 20% of the work week and weekends when necessary
• B.A. or B.S. required

Responsibilities

• Manage the health of overall book of clients to deliver outstanding client retention and satisfaction
• Hire and equip great people that reflect our core values
• Lead and manage the team to achieve individual, team, & company goals
• Forecast and manage staffing levels and associated expenses
• Continuously refine and improve operations practices
• Lead governance on overall client relationship while ensuring that we are meeting and exceeding client expectations
• Build a relationship with clients via ongoing governance and personal discussions with full portfolio of clients
• Coordinate with bswift call center, COBRA/FSA, and billing teams
• Directly manage one or more key client relationship(s) with governance relationships with all other clients
• Actively participate as a member of the Sales & Service Leadership Team
• Assist in product development & quality assurance efforts as required
• Assist in sales and marketing efforts as needed

Benefits

• Access to health, dental, and vision plans to support your wellness and that of your family
• A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Opportunities for career growth, including training and access to resources to support your career progression
• A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work