Client Relationship Coordinator

Summary

Join Vericast as a Client Relationship Coordinator and collaborate with clients to interpret requirements, understand printing specifications and pricing needs, and build strong relationships. Analyze discrepancies, recommend solutions, and ensure data integrity. Perform testing and peer reviews for programming changes, assist in implementing company strategies, and provide feedback on program obstacles. This role requires strong communication and problem-solving skills, and involves working with internal and external clients and teams. The position offers an hourly rate of $25.00-$30.00.

Requirements

• High School Diploma or GED
• 5 - 7 years experience
• Ability to see the big picture and think strategically, tactically, and innovatively about finding opportunities for improvement and the impact of change to the organization
• Excellent oral & written communication skills
• Proven critical thinking skills and demonstrated problem solving ability

Responsibilities

• Analyzes requests and determines the best course of action to implement regarding request for additions, changes or inquiries to pricing, product setup, and ordering applications
• Maintains and adheres to documented processes to ensure audit controls are followed
• Communicates directly with client’s key decision makers and internal decision makers
• Research issues initiated by the client to determine root cause of problem and provide recommendations
• Provides information regarding specific client setup to include printing specification and/or pricing concession
• Serves as a liaison between both internal and external clients to expedite the coordination of information
• To include custom products, pricing concessions, and interpreting internal reports
• Enters additions and changes into complex mainframe environments
• Interprets and implements request based on client’s documentation
• Tests set-up to ensure accuracy
• Participates on New Logo teams to include system migrations, mergers and/or acquisitions
• Supports process improvement teams as assigned
• Consults with IT personnel to evaluate and implement process improvement projects to reduce waste, coordinate status of information and testing
• To include approving/disapproving changes

Preferred Qualifications

• Bachelor's Degree
• Cross-functional knowledge across platforms to include but not limited to process knowledge of Client Specifications, Retail, and Contract work
• Relevant Experience

Benefits

Hourly rate: $25.00 -$30.00 per hour