Account Manager

Summary

Join WRS Health as an Account Manager and nurture client relationships, ensuring successful adoption of our healthcare software solutions. Maintain excellent client relations and maximize account growth through strategic planning. Develop strong client relationships, understand client needs, and coordinate with internal teams to advocate for clients. Conduct regular client meetings, manage and resolve client issues, and identify opportunities for account growth. This fully remote position in the Philippines requires availability during standard US business hours.

Requirements

• At least 3 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the software industry
• Excellent communication and interpersonal skills, with an aptitude for building strong client relationships
• Demonstrated ability to deliver client-focused solutions based on customer needs
• Effective problem-solving skills and the ability to work under pressure
• Highly organized and capable of managing multiple accounts while paying close attention to detail
• Proven experience with CRM software
• A positive attitude, adaptability, and a willingness to learn and grow

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and continued engagement with our products
• Understand client needs and workflows to effectively suggest solutions that enhance client value and expand product utilization
• Coordinate with internal teams, including support, sales, and product development, to advocate for client needs and ensure a seamless service experience
• Conduct regular client meetings and performance reviews to discuss clients' operational challenges and assess the impact of the solution provided
• Manage and resolve client issues, ensuring high levels of customer satisfaction and retention
• Identify opportunities for account growth and upselling, including renewals and potential new business

Preferred Qualifications

Strong understanding of healthcare processes and regulations is an advantage

Benefits

• Location: Philippines (Remote)
• Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST). This is a fully remote job