Client Relationship Manager

Summary

Join Experian Health as a remote Client Relationship Manager in the Southeastern United States, focusing on maintaining client relationships, facilitating business reviews, and driving client adoption of Experian Health products. This role requires approximately 35% travel. You will be responsible for resolving client issues, aligning product enhancements with client needs, and conducting on-site client workshops to recommend improvements. The position demands experience in healthcare revenue cycle management, proficiency with Salesforce.com, and a strong understanding of Experian Health's product offerings. Experian offers a competitive compensation package, including benefits such as medical, dental, vision, 401k matching, flexible time off, and a flexible work environment.

Requirements

• Healthcare Revenue Cycle experience required
• Familiar with the broad range of Experian Health products and services
• 4 years' experience as a Relationship Manager, within healthcare I.T./healthcare revenue cycle and management of multiple provider accounts
• Provider based background in PAS and PFS related roles OR Vendor background in Healthcare Revenue Cycle
• 4+ years' expertise in Salesforce.com or a similar CRM
• 4+ years' experience with Healthcare Revenue Cycle, Registration and backend billing

Responsibilities

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and deliver product enhancements to align with the client's current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on Investment, includes documenting action items and go forward strategy
• Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements
• Facilitate on-site client workshop by viewing clients workflow using our tools and make recommendations for improvement

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays