Client Relationship Coordinator

Summary

Join Prompt RCM as a Client Relationship Coordinator (CRC) and become a key point of contact for clients, building trust and driving long-term satisfaction. You will act as a problem solver and strategic partner, helping clients navigate revenue cycle challenges and collaborating with internal teams. Your proactive approach will safeguard accounts, promote retention, and contribute to the overall success of client relationships. This role requires a minimum of 3 years of experience in medical insurance claims billing and collection, preferably in a remote work environment. You will need strong customer service skills, experience tracking and analyzing KPIs, and proficiency in Google for Business and MS Office Suite. Prompt RCM offers competitive salaries, a remote/hybrid environment, potential equity compensation, flexible PTO, and various other benefits.

Requirements

• A minimum of 3 years of experience in medical insurance claims billing and collection, preferably in a remote work environment, demonstrating comprehensive knowledge of industry-specific processes and requirements
• Proven track record of consistently meeting and exceeding performance targets, with a focus on client satisfaction, revenue generation, and other relevant key performance indicators (KPIs)
• Strong background in customer service, with a demonstrated ability to build rapport, address client needs, and resolve issues effectively. Prior experience in the healthcare industry is advantageous
• Experience in tracking and analyzing relevant KPIs, such as customer satisfaction metrics, revenue growth, and retention rates, utilizing data-driven insights to inform strategic decision-making and enhance client relationships
• Proficient in Google for Business, MS Office, Excel and Word
• A customer success-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude

Responsibilities

• Cultivate and nurture strong relationships with key stakeholders among our client base, including executives, department heads, and decision-makers, to foster trust and collaboration
• Develop comprehensive plans tailored to each client's unique business objectives and revenue generation goals, leveraging insights from client interactions and industry trends
• Provide strategic guidance and consultation to clients, advising on not only optimizing revenue processes but also implementing best practices in healthcare management to drive overall operational efficiency and effectiveness
• Proactively schedule and facilitate regular cadence meetings with clients to assess satisfaction levels, address concerns, and identify opportunities for partnership growth and improvement
• Serve as the primary point of contact for client inquiries, complaints, and escalations, ensuring timely resolution and effective communication internally and externally
• Monitor and enforce adherence to contractual agreements and terms by both Prompt and clients, ensuring mutual compliance and alignment with agreed-upon obligations
• Conduct thorough analysis of client data and performance metrics on a regular basis, identifying trends, opportunities, and areas for improvement across the revenue cycle, and collaborating with internal teams to implement actionable solutions
• Establish and track key performance indicators (KPIs) in collaboration with clients, setting clear targets and milestones, and working closely with Operations teams to achieve and exceed agreed-upon goals
• Foster seamless collaboration and communication with internal departments, including operations, engineering, and senior management, to address clients' evolving needs, facilitate problem-solving, and drive continuous improvement initiatives
• Perform all other projects as directed by leadership

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower