Client Relationship Manager

Summary

Join FusionTek as a Client Relationship Manager (CRM) and be responsible for the overall client experience of your assigned accounts. You will manage technical configurations, serve as the client champion, and be the primary escalation point for service delivery and communications. Partner with sales and leadership to create growth strategies and expand FusionTek's business within your accounts. This 95% remote position requires a distraction-free work environment and high-speed internet access, with occasional travel to clients, meetings, and events. The position is available exclusively in the Greater Seattle Area. You will work to ensure client satisfaction, loyalty, and retention, driving growth and minimizing revenue churn. A typical week involves attending meetings, reviewing client accounts, updating documentation, and conducting client visits.

Requirements

• Bachelor’s degree (B.A.) from four-year College, or University, and/or training or equivalent combination or education and 5+ years’ experience in the financial services vertical
• Power point, Excel
• Microsoft Office Suite
• Working knowledge of cloud technologies, specifically Microsoft Azure
• Working knowledge of network infrastructure
• Working knowledge of server technology
• Technical knowledge, both of current technology and emerging trends
• Prior experience working at a Managed Service Provider/ Managed Security Service Provider
• Engaging at all levels within an organization right to C level

Responsibilities

• Working to ensure that each client is a promoter of FusionTek and its services
• Generating customer loyalty by ensuring that clients renew all services with FusionTek
• Driving growth within customer accounts by helping clients expand their services with FusionTek
• Ensuring that clients do not have gaps in documentation, configuration, or persistent issues
• Reducing MRR at risk from unhealthy or at-risk clients
• Attend the weekly L10 Meeting
• Review unhealthy or at-risk clients
• Review case trends and identify and create problems cases
• Update Account information and documentation
• Review open projects (if any) and follow-up with PM on current status
• Onsite or virtual visits with clients as required
• Identify areas for problem resolution with assigned clients
• Educating and keeping clients and internal FusionTek teams updated on client feedback/discussions

Benefits

• Salary range - 85k - 100k
• Competitive pay with quarterly bonus eligibility
• Coverage for 90% of your medical, dental, and vision insurance expenses
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Fun team events