Remote Client Services Associate

Summary

Join BAYADA Home Health Care as a Client Services Associate in our Montgomery County Home Health office in Gaithersburg, MD. This role involves providing superior customer service and quality home care, managing client services coordination, and building lasting relationships with clients and referral sources.

Requirements

• Bachelor's degree preferred
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience or office management required
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication  and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Assist in office responsibilities, running delegated operations
• Support director with managing 1:1 meetings with team members
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• This role will partner with Clinical Managers to provide supervision and support to field employees

Benefits

• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• Paid holidays, vacation and sick leave
• Vision, dental and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program