Associate - Client Services

Logo of Interactive Brokers

Interactive Brokers

πŸ“Singapore

Job highlights

Summary

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Requirements

  • Undergraduate degree
  • Minimum 2 years’ experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
  • Preferably licensed with CMFAS 1A , 2A , 6 and 6A or be able to obtain by attending to licensing paper exams within a short period after joining
  • Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and/or basic programming experience a plus

Responsibilities

  • Handle clients’ enquiries via different channels including email, ticket, live chat and phone call
  • Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
  • Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation
  • Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world

Benefits

  • Competitive Salary, annual performance-based bonus and stock grant
  • CPF Contributions
  • Excellent medical insurance, including dental, specialist and in-patient
  • Competitive package of Annual Leave
  • Daily lunch ordered in house with fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Corporate discount on selected fitness centers
  • Great work life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with growing local presence
  • Hybrid work arrangement role permitting

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Interactive Brokers know you found this job on JobsCollider. Thanks! πŸ™