Associate - Client Services
Interactive Brokers
πSingapore
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Job highlights
Summary
Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Requirements
- Undergraduate degree
- Minimum 2 yearsβ experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
- Preferably licensed with CMFAS 1A , 2A , 6 and 6A or be able to obtain by attending to licensing paper exams within a short period after joining
- Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and/or basic programming experience a plus
Responsibilities
- Handle clientsβ enquiries via different channels including email, ticket, live chat and phone call
- Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
- Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation
- Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world
Benefits
- Competitive Salary, annual performance-based bonus and stock grant
- CPF Contributions
- Excellent medical insurance, including dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Modern offices with multi-monitor setups
- Corporate discount on selected fitness centers
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting
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