Client Services Associate

Summary

Join Collective as a Client Services Associate and become a key advocate for our entrepreneurs! You will build and maintain strong relationships with solopreneurs, providing exceptional customer support and guiding them through their Collective journey. This role involves handling tax and accounting inquiries, communicating product updates, and collaborating with cross-functional teams. You'll thrive in a fast-paced environment, resolving member issues efficiently and effectively. Collective offers a remote work environment, competitive compensation, and a supportive team culture. This is a rewarding opportunity to make a real impact while starting your career in the high-growth tech industry.

Requirements

• 4 year degree (or equivalent) in accounting, finance, or related field
• Minimum 2 years of work experience in a English speaking customer-facing role (ideally contact center, accounting, payroll, &/or tax experience)
• A team mindset, ready to wear multiple hats, support those around you, and work collectively while maintaining a professional brand and image
• Exceptional communication skills, the ability break down complex topics and resolve conflict with a wide range of audiences
• Critical thinking skills, ready to problem solve and comfortable with ambiguity in a customer centric role
• Experience accomplishing tasks accurately and efficiently with special attention to detail

Responsibilities

• Provide clear, professional, and timely support on tax and accounting inquiries while leveraging cross-functional partners and resources
• Handle inbound member inquiries about our product, process, taxes, and accounting via email and phone
• Stay up-to-date with new products/features and be able to consistently communicate these updates to members in a way that ensures an exceptional experience
• Thrive in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve member issues
• Work in close collaboration with others across the company in order to advocate for members and resolve issues

Benefits

• 100% WFH (work from home)
• A diverse and collaborative team culture
• Competitive base salary + equity
• PC or Mac laptop + PHP 21,700 home office budget
• General Wellness Bonus PHP 8,138 monthly
• Team events, virtual gatherings
• Employee healthcare benefits