Remote Client Services Associate

Summary

Join Experian's team and help power opportunities to create a better world by delivering exceptional customer service and resolving complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.

Requirements

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• PC/internet skills

Responsibilities

• Resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
• Provide product training to users to ensure our services are used most within our client environment
• Manage the delivery and implementation of the Experian products and services
• Conduct product demonstrations to client and potential clients

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work
• Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program