Remote Client Services Associate II

Summary

Join Experian as a permanent home-based role in Costa Rica, where you will be responsible for providing exceptional client service and support. As the ideal candidate, you will have great organizational skills, prioritize tasks effectively, and possess excellent presentation abilities.

Requirements

• Bachelor's degree or equivalent experience
• Minimum of 4 years of experience in customer service
• Presentation abilities
• Proficient in using computer software and applications

Responsibilities

• Organize and prioritize tasks to ensure client satisfaction
• Present commercial offerings suite to clients
• Adapt to priorities and work across functional units
• Partner with team members from product, sales, technology, credentialing, and support teams
• Lead demonstrations of new products and services for Growth accounts
• Consult with clients on current and upcoming projects to define project specifications, implementation, and process design
• Maintain sub code and perform Sub code maintenance
• Use Salesforce to track and log all activities relevant to customer
• Coordinate new solution and product demonstrations
• Resolve billing and invoice questions and issues
• Submit report request submittal
• Summit request to Commercial Relations file and data research
• Provide ongoing report and user setup training
• Maintain account details (address update, PO, name change, etc…)

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program