Client Services Call Center

Summary

Join Experian Automotive's Client Services team as a Call Center Representative! This permanent, remote, home-based position in Costa Rica supports automotive customers by managing inbound and outbound calls and emails, resolving technical issues, and documenting solutions. You will interpret customer requests, collaborate with internal teams, and identify upselling/cross-selling opportunities. The role requires strong problem-solving, communication, and customer service skills. Experian offers excellent benefits, including medical, life, and dental insurance; paid time off; performance bonuses; and more.

Requirements

• High School Diploma
• 2+ years of call center customer support experience
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Advanced English language skills, both verbal and written
• Experience establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• Team and teamwork focus

Responsibilities

• Manage inbound and outbound client phone calls and email inquiries
• Resolve technical problems and product questions
• Document solutions to internal and external clients quickly
• Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead
• Work within a diverse team and to communicate with others is crucial
• Experience handling support requests from a variety of different channels at the same time
• Seek appropriate information and training to stay up to date on products and the industry
• Identify new products whenever upselling and cross-selling opportunities arise
• Gather client feedback on products and services and communicate with Product management

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program