HR Service Center Associate

Summary

Join YUPRO Placement as an HR Shared Services Associate and become the primary contact for U.S. and Puerto Rico associates, providing information on HR policies and procedures. You will assist associates with inquiries related to benefits, W2s, and 1095s, ensuring compliance with guidelines. This role demands professional, confidential, and excellent customer service, including documenting cases and escalating complex issues. The position is fully remote for local candidates in Marlborough, MA, offering a flexible schedule and opportunities for shift adjustments. Gain experience in a dynamic HR environment and enjoy a competitive pay range of $22.00-25.00/hr.

Requirements

• Proficient in handling HR inquiries and documenting information accurately in a case management system
• Strong communication skills and ability to navigate HR systems effectively
• Understanding of state, city, and federal regulations regarding HR processes
• Experience with handling confidential information and providing excellent customer service

Responsibilities

• Respond to associate inquiries through multiple contact modes (phones, emails, ad hoc reports), including questions related to W2s and 1095s
• Assist associates and managers with HR systems navigation and support
• Document call summaries and process details within the case management system
• Escalate or partner on complex issues as needed with Specialists, SMEs, CoEs, and HRBPs
• Maintain compliance with company policies, state, city, and federal regulations
• Develop expertise in HR topics and ensure accurate and timely HR transaction processing within the HCM system
• Participate in special projects as assigned

Benefits

• Opportunity to work fully remote with occasional on-site days as needed
• Gain experience in a dynamic, collaborative HR environment
• Flexible schedule with potential for shift adjustments to accommodate various time needs