📍Australia
Client Services Call Center Representative II
Experian
📍Remote - Costa Rica
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Summary
Join Experian Automotive's Client Services team as a Call Center Representative, supporting automotive customers with information, products, and services. You will manage inbound and outbound calls and emails, resolve technical issues, document solutions, and ensure client satisfaction. This role requires strong problem-solving, communication, and teamwork skills. The position is a permanent, remote, home-based role in Costa Rica. Experian offers a comprehensive benefits package including medical, life, and dental insurance, paid time off, and more.
Requirements
- High School Diploma
- 2+ years of call center customer support experience
- Salesforce.com proficiency
- PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Experience establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
- Team and teamwork focus
Responsibilities
- Manage inbound and outbound client phone calls and email inquiries
- Resolve technical problems and product questions
- Document solutions to internal and external clients quickly
- Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead
- Work within a diverse team and to communicate with others is crucial
- Experience handling support requests from a variety of different channels at the same time
- Seek appropriate information and training to stay up to date on products and the industry
- Identify new products whenever upselling and cross-selling opportunities arise
- Gather client feedback on products and services and communicate with Product management
Benefits
- Medical, life and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
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