Client Services Manager

Summary

Join Direct Agents as a Client Services Manager to lead client accounts, deliver exceptional campaigns, and foster strong relationships. This NYC-based role offers a competitive salary ($75,000-$85,000) with performance-based reviews and potential bonuses. Key responsibilities include managing client campaigns, collaborating on solutions, overseeing project management, coordinating campaign setup, assisting with invoicing, creating presentations, identifying upselling opportunities, generating performance reports, and participating in digital marketing training. The ideal candidate possesses 3+ years of relevant account management experience, digital marketing expertise, strong time management skills, and excellent communication abilities. Direct Agents provides a work-life balance with a 4-day work week, flexible PTO, remote flexibility, and family support. Comprehensive benefits include premium healthcare, wellness perks, and a supportive community.

Requirements

• 3+ years of relevant account management experience, digital marketing preferred
• Experience with Search, Programmatic Display, and Paid Social advertising
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Must be self-motivated, highly organized, and a team player
• Strong attention to detail
• Excellent communication skills, both written and verbal
• Experience in MS Excel and interest in building up analytical skills

Responsibilities

• Client Campaign Management and Integration: Direct client account management and establish robust internal and external communication to ensure strong client relationships, retention, and successful campaign deliveries
• Collaborate with clients to understand their business objectives and provide tailored solutions to reach those goals
• Full ownership of client accounts project management; overseeing all active tasks, managing rolling priorities for the team, and moving initiatives forward
• Coordinate campaign setup process including organizing and retrieving creative assets, building out ad copy, and QAing previews before launch
• Assist the Finance team in the invoicing process
• Create, edit, and present materials for internal and external meetings
• Identify and upsell new opportunities and initiatives contributing to clients' goals
• Can navigate biddable media channels and speak to all channels' capabilities
• Understanding of AdOps needs on new and existing clients & able to communicate to AdOps clearly
• Able to multitask multiple accounts, deliverables, account teams, and delegation to junior team members
• Performance Reporting: Generate analysis reports detailing campaign performance metrics, including budgets, and media placements
• Analyze data to provide insights and recommendations for ongoing campaign improvements
• Digital Marketing Training Participate in training programs to build up knowledge in various paid media areas and bring value to clients

Preferred Qualifications

Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus

Benefits

• 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
• Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
• Remote Flexibility: Work from anywhere options based on seniority
• Family Support: Comprehensive paid parental leave and family-friendly policies
• Premium Healthcare : Full coverage options including One Medical, KindBody, and mental health support
• Wellness Perks : Citibike membership, fitness reimbursement, and wellness programs
• Community : Dog-friendly office, team events, and an inclusive culture that celebrates diversity
• Modern Tech Setup : MacBook Pro and premium software tools
• AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results
• Future-Forward Tech : Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
• Career Development : Shape your path through mentorship, training programs, and direct access to leadership
• Industry Impact : Contribute to thought leadership and strategic initiatives that drive agency innovation