Client Services Manager

Summary

Join Supplemental Health Care's Schools Division as a Client Service Manager! In this dynamic role, you will cultivate and expand client relationships, driving top-line revenue growth. You will build a new book of business, negotiate contracts, and develop effective sales and marketing strategies. Success requires strong communication, organizational skills, and a proven track record in sales. The ideal candidate possesses healthcare or school staffing experience and thrives in a competitive environment. This position offers a base salary of $55,000-$65,000 plus uncapped commissions and bonuses, along with comprehensive benefits.

Requirements

• Located in California
• Loves hunting for new business prospects and thrives in a competitive market
• Minimum of 2-3 years sales experience required; School staffing/health care industry experience required
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
• Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
• Knowledge of proper grammar, spelling and rules of composition
• Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
• Ability to read, analyze and interpret production reports
• Ability to successfully skill market and open new business opportunities
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
• Must be detail-oriented and highly organized
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Responsibilities

• Build a book of business of clients from the ground up within the Schools division
• Building relationships with different types of stakeholders in an organization
• Hit minimum performance standards per week as outlined by Manager
• Track and follow-up on Client Expert Opinion Scores (EOS)
• Works to achieve pre-established goals for days filled/fill rate per month
• Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients
• Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week
• Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients' needs, situations, and problems by asking
• Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
• Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
• Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients
• Establish appropriate recruiting activities to ensure high percentage of orders are filled on time
• Maintain, manage and submit weekly activity reports per deadlines
• Assist client with Quality Assurance functions as it relates to providers
• Travel via car or airplane to cover territory, as needed
• Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
• Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services
• Other duties as assigned

Preferred Qualifications

• Bachelor’s Degree preferred
• Internet job boards and internet recruiting experience preferred

Benefits

• Permissive PTO
• Medical and dental insurance
• Matching 401k plan
• Champion Circle
• Access to LinkedIn Learning
• Employee assistance program
• ERG's and leadership development programs