Remote Client Services Manager

Summary

Join a dynamic team as the Client Service Manager and grow, develop, and build relationships with new clients to increase top line revenue and bottom line results.

Requirements

• Located in California
• Minimum of 2-3 years sales experience required; School staffing/health care industry experience required
• Bachelor’s Degree preferred
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred
• Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
• Knowledge of proper grammar, spelling and rules of composition
• Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
• Ability to read, analyze and interpret production reports
• Ability to successfully skill market and open new business opportunities
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization

Responsibilities

• Build a book of business of clients from the ground up within the Schools division
• Building relationships with different types of stakeholders in an organization
• Hit minimum performance standards per week as outlined by Manager
• Track and follow-up on Client Expert Opinion Scores (EOS)
• Works to achieve pre-established goals for days filled/fill rate per month
• Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients
• Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week
• Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients' needs, situations, and problems by asking
• Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
• Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
• Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients
• Establish appropriate recruiting activities to ensure high percentage of orders are filled on time
• Maintain, manage and submit weekly activity reports per deadlines
• Assist client with Quality Assurance functions as it relates to providers
• Travel via car or airplane to cover territory, as needed
• Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
• Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services

Benefits

• Permissive PTO
• Medical and dental insurance
• Matching 401k plan
• Champion Circle
• Access to LinkedIn Learning
• Employee assistance program
• ERG's and leadership development programs