Manager of Client Services

Summary

Join StackAdapt, a self-serve advertising platform, as the first Manager of Client Services in Mexico City to lead a team of Account Managers and drive client satisfaction through optimized campaigns and unique solutions.

Requirements

• Professional working proficiency in both Spanish and English
• Experience working with clients throughout the LATAM market
• 3+ years of experience managing a team
• 3+ years of account management, planning, and execution experience in the programmatic space
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Experience running Google Ad Words, Facebook Ads or ads executed through a DSP as a self-serve user
• Proactive and creative problem-solver with the ability to work in a fast-paced environment
• Detail and process oriented thinker with superior organizational and time management skills
• Strong interpersonal, verbal and written communication skills
• Proven success in managing client relationships and assisting in growing revenue
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Familiarity with the latest digital advertising trends and ideas

Responsibilities

• Leading a team of AMs
• Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives
• Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high potential accounts
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
• Hiring new AMs and developing training materials to help onboard new team members
• Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
• Create and implement individual personal growth plans with each direct report
• Act as a main point of contact for your portfolio of accounts
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs

Benefits

Remote work