Client Services Manager

Summary

Join a rapidly growing healthcare services and technology company as their Client Services Manager. This remote, full-time position involves managing relationships with payor clients, primarily Medicare Advantage plans, focusing on in-home clinical assessments. You will be responsible for client onboarding, service delivery, performance tracking, and continuous improvement efforts. The ideal candidate possesses extensive experience in healthcare operations, client management, and a strong understanding of relevant regulations and programs. This role offers the opportunity to significantly impact healthcare delivery and contribute to a company committed to improving patient outcomes.

Requirements

• Direct experience working with payor clients, ideally Medicare Advantage plans or other value-based care organizations
• Previous experience supporting in-home clinical assessments or mobile healthcare delivery models
• Minimum 5 years of client service, account management, or healthcare operations experience
• Strong knowledge of HIPAA, HEDIS, NCQA, and risk adjustment programs
• Exceptional communication and interpersonal skills, with the ability to build trust across both client and internal teams
• Experience managing complex project timelines, cross-functional stakeholders, and client expectations
• Comfortable analyzing performance data and translating it into client-facing insights and recommendations
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and project tracking tools

Responsibilities

• Serve as the day-to-day contact for assigned payor clients, ensuring smooth implementation and high-quality service delivery
• Lead client onboarding, including contract execution, configuration, launch, and transition to production
• Coordinate with internal teams—including marketing, legal, and compliance—to gain approvals for communications and materials
• Build and manage production plans that meet client goals for volume, quality, and revenue
• Proactively identify operational challenges and lead resolution efforts to maintain service levels and client satisfaction
• Track client escalations, provide timely updates, and serve as the internal advocate for your accounts
• Share client feedback, insights, and risks internally to support continuous improvement
• Conduct regular business reviews with clients to present performance insights and align on forward strategy