Senior Manager, Client Services

Summary

Join SketchDeck, a rapidly growing company building the model for the next generation of creative agencies, as a Senior Manager, Client Services. You will lead the development and success of new accounts, educating potential customers about SketchDeck's capabilities and driving company growth. This role involves cultivating a healthy pipeline, managing proposal development, and serving as the primary client contact. You will collaborate with various departments and industries, building long-term partnerships. The position reports to the Director, Client Services and requires working during Central, Mountain, or Pacific time zones. SketchDeck offers a remote-first work environment and a competitive compensation package.

Requirements

• 7+ years experience in growing client accounts, with at least 3+ years in a creative agency or marketing experience
• Experience building and executing high-level strategy. We're seeking someone who can see the big picture and carry through the tasks
• Problem-solving skills and can move between working autonomously and collaborating with multiple team members within SketchDeck to impact the company's goals
• Experience securing business with medium to large-sized enterprise clients
• A consistent track record of converting opportunities
• Passion for design, creativity, and working in a marketing-centric environment
• Consultative selling and closing skills

Responsibilities

• Serve as the client’s trusted strategic advisor, building deep relationships that make you their go-to partner and most reliable resource
• Collaborate closely with clients, acting as a true extension of their team and taking ownership of their brand's integrity across projects to deliver an outstanding client experience
• Take complete ownership of the project hand-off to the operations team, ensuring a smooth process and delivering results that delight clients
• Proactively anticipate challenges, stay closely attuned to client needs, and provide solutions that keep everything on track
• Generate new opportunities by prospecting, networking, and attending events (including sourcing and completing RFP)
• Vet inbound leads through qualification, screening out leads with insufficient budgets or needs we cannot serve
• Partner and co-sell with our parent company, 24 Seven, to understand cross-sell opportunities and build a success plan
• Hold initial meetings with clients to understand their goals and budget, get them excited about our creative solutions, and build enough trust to secure a next step or close
• Build creative account strategies that drive real impact on our clients
• Drive creative pitch process to win creative work and ongoing creative partnerships ($1m+ AOR relationships being primary goal)
• Retain and expand accounts over time
• Support effective new business operations through process innovation, CRM maintenance, and marketing strategies

Benefits

• Salary range: $70k - $90k base + $20k - $50k on-target annual commission (paid quarterly)
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!