Client Services Representative

Summary

Join ISTA Personnel Solutions South Africa as a Client Services Representative! This remote role, open to South African citizens only, supports a US-based mobile dental care provider. You will liaise between dental practitioners and patient representatives to obtain consent for dental procedures. This non-clinical, administrative position requires excellent communication, empathy, and organizational skills. A fixed fibre line internet connection with a minimum speed of 25 Mbps and a reliable power backup solution are mandatory. The work hours are Monday to Friday, 9:00 am to 6:00 pm EST (3:00 pm to 12:00 am SAST).

Requirements

• Be a South African Citizen
• Possess a fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity
• Have a reliable backup solution for load shedding and outages

Responsibilities

• Manage large amount of communications, both phone and email
• Review dental procedure reports submitted by dentists
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort
• Maintain accurate records of communication, consents, and follow-ups
• Coordinate effectively with internal dental teams to ensure timely treatment approvals
• Use discretion, empathy, and professionalism during sensitive conversations
• Think creatively and independently to resolve approval or communication issues
• Provide exceptional customer care and build trust with all stakeholders

Preferred Qualifications

• Previous experience in healthcare, dental, or customer care roles
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
• Excellent verbal communication and telephone etiquette
• Strong organisational and multitasking abilities
• High level of tech-savviness; comfortable working with multiple digital tools
• Empathetic, caring, and patient personality with the ability to stay composed under pressure
• Adaptability to new systems and processes – willingness to follow detailed instructions
• Ability to work independently and take initiative in solving problems