Client Services Representative

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Requirements

• Ability to maintain regular and punctual attendance
• Able to thrive in a fast-paced environment
• A natural problem solver and is focused on creating solutions
• Can adapt quickly to a changing environment
• Can work well independently but understand the importance of teamwork
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
• High School Diploma or equivalent required
• 1+ years experience in a Clients Services Department in a call center environment preferred
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce preferred
• Proven ability to build, nurture, and retain client relationships
• Able to sit at a desk and work on a computer for prolonged periods
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM

Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner
• Resolve client cases for the client services team
• Educate clients on searches, forms needed for searches, and the adverse action process
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal
• Train new clients on the billing process
• Assist other departments in obtaining information and forms needed from clients to perform searches
• Perform other duties as assigned

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best