Client Solutions Project Manager

Summary

Join ServiceRocket, a global tech-enabled services company, as a Senior Project Manager to manage multiple complex customer projects. You will work with project teams and stakeholders to plan, execute, monitor, and deliver projects. Responsibilities include managing resources, budget, cost, time, quality, risks, and milestones. You will also help define and improve project management processes, drive delivery across organizational boundaries, and build reports to track performance. The ideal candidate will have 3-5 years of customer-facing project management experience in IT delivery projects, excellent communication skills, and the ability to collaborate with multiple stakeholders. ServiceRocket offers various benefits, including profit sharing, stock options, health insurance, retirement plans, career development programs, generous allowances, and PTO.

Requirements

• 3-5 years of successful customer-facing project management experience (external projects) in Information Technology delivery projects such as Cloud Migrations, Digital transformation, and complex Implementations of new technologies
• Experienced in collaborating with multiple stakeholders and managing priorities
• Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services
• Able to see the big picture as well as delve into details
• Ability to hold people accountable to drive business value
• Excellent verbal, written, and presentation skills
• Adaptable and enjoys building relationships with customers and internal stakeholders
• Analytical, able to think on your feet and learn quickly
• Adept at working across multiple teams and disciplines in a fast-paced, global environment
• Understanding of project financials
• Technical background in pre-sales, information technology or computer science
• Experience in working in a geographically distributed environment and comfortable working asynchronously

Responsibilities

• Manage resources, budget, cost, time, quality, risks, milestones and other constraints
• Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)
• Help define and improve processes/guidelines for the project management function
• Drive delivery across organizational boundaries
• Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments
• Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture