Client Solutions Manager

Summary

Join Togetherwork as a Client Solutions Manager and empower mission-driven organizations with cutting-edge software solutions. You will serve as a strategic partner to nonprofit clients, guiding them through complex technical projects, from onboarding and integrations to feature adoption and support. This client-facing role requires strong project management and technical skills, working at the intersection of technology, project management, and customer success. You will lead software implementations, system integrations, and technical consulting engagements, collaborating with external partners to deliver holistic solutions. The position is open to candidates located anywhere in the United States, with a preference for those near Austin, TX. Togetherwork offers a comprehensive benefits package.

Requirements

• Experience working in or with nonprofit organizations
• Familiarity with fundraising, digital marketing, and advocacy strategies
• Strong project management skills with the ability to juggle multiple client engagements
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect)
• Hands-on experience with project management tools like Jira and Monday.com
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.)
• Excellent communication, documentation, and problem-solving skills
• Experience managing software implementation projects across the full software development life cycle (SDLC)
• Self-motivated and disciplined in a remote work environment

Responsibilities

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle
• Lead software implementations, system integrations, and technical consulting engagements
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions
• Translate business needs into technical requirements, timelines, and documentation
• Guide clients through complex decisions that align with their strategic goals
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW)
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption

Preferred Qualifications

• Hands-on experience with Drupal or other CMS platforms
• Salesforce administration or configuration experience

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform
• 6 weeks paid parental leave