Client Solutions Manager

Summary

Join Togetherwork as a Client Solutions Manager and lead the implementation and success of our fundraising and advocacy software for impactful nonprofit clients. You will serve as a strategic partner, guiding clients through technical projects, from onboarding and integrations to support. This client-facing role blends technology, project management, and customer success. You will be the primary point of contact for clients, leading implementations and integrations, collaborating with external partners, and translating business needs into technical requirements. You will also guide clients through complex decisions, coordinate cross-functional teams, and monitor project scope and budget. Finally, you will provide support and training to drive client satisfaction and product adoption.

Requirements

• Experience working in or with nonprofit organizations
• Familiarity with fundraising, digital marketing, and advocacy strategies
• Strong project management skills with the ability to juggle multiple client engagements
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect)
• Hands-on experience with project management tools like Jira and Monday.com
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.)
• Excellent communication, documentation, and problem-solving skills
• Experience managing software implementation projects across the full software development life cycle (SDLC)
• Self-motivated and disciplined in a remote work environment

Responsibilities

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle
• Lead software implementations, system integrations, and technical consulting engagements
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions
• Translate business needs into technical requirements, timelines, and documentation
• Guide clients through complex decisions that align with their strategic goals
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW)
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption

Preferred Qualifications

• Hands-on experience with Drupal or other CMS platforms (strongly preferred)
• Salesforce administration or configuration experience (strongly preferred)

Benefits

• $1,000 employee referral
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave