Client Strategy Manager

Summary

Join YipitData's growing Corporate business as a Client Strategy Manager (CSM)! Manage key brand and retail customer relationships, becoming an expert in their business challenges and driving solution adoption. You'll build strong client engagement, ensuring value creation and successful renewals. This remote-friendly role can be based in NYC or other US locations. You'll partner with Account Executives and Solutions partners to support clients and contribute to best-in-class practices. The role offers a competitive salary, comprehensive benefits, and opportunities for growth.

Requirements

• Have a minimum of 3+ years of relevant client-facing experience
• Think holistically about an account and build strategic relationships to support your user engagement, value creation, and positive renewal outcomes
• Be passionate about making your clients successful
• Proactively identify value-adding opportunities for your client base through discovery
• Manage a high-touch, high-volume client base
• Be both a self-starter and a team player
• Be energized by contributing to the future of YipitData and the Corporate business

Responsibilities

• Own and cultivate relationships with your clients by leveraging product expertise to drive value, user engagement, and deeper adoption
• Understand the client base and the jobs that need to be done. Becoming a trusted resource for our clients by acting as a thought partner and providing top-notch service
• Advocate for client needs cross-departmentally
• Create and execute account growth & engagement strategies
• Manage commercial strategy by developing rapport with key decision-makers
• Partner with cross-functional partners (Account Executives and Product teams) to create, set and execute account strategy
• Identify upsell opportunities to augment contract value
• Contribute to building best-in-class practices within our growing Corporate team

Benefits

• Flexible work hours
• Flexible vacation
• Generous 401K match
• Parental leave
• Team events
• Wellness budget
• Learning reimbursement
• Competitive salary: $110,000~$125,000 base salary + $20,000 gross retention bonus + 2% Net ARR (Annual Recurring Revenue)
• Equity
• Remote work option