LetsGetChecked is hiring a
Client Success Account Executive

Summary

LetsGetChecked is hiring a Client Success Account Executive to manage relationships with employer/reseller/public sector clients and ensure successful implementation of their health solutions. The person must have experience in account management within the health plan and/or health tech vertical, strong program management skills, and excellent communication abilities.

Requirements

• Between 5-7+ years of account management experience within the health plan and/or health tech vertical - and a strong knowledge of the US healthcare system, clinical and/or wellness solutions, digital health, and the startup work environment
• Exceptional program management skills
• Ability to apply effective discovery skills to uncover client needs and feedback
• Strong written and verbal communication skills
• Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs
• Good level of understanding of Salesforce
• Critical thinking and problem solving skills
• Strategic account oversight supporting consultative selling techniques with health plan clients
• Attention to detail
• Manage expectations internally and with the client in order to ensure a successful client partnership
• Experience with technical integration facilitation and methods

Responsibilities

• Own client relationship from contract execution through lifetime with LGC
• Build strong relationships within assigned clients and develop a deep understanding of their business operations, objectives, and challenges
• Achieve client satisfaction, retention, and revenue growth goals with your assigned accounts
• Facilitate regular engagements with clients, including weekly calls, business reviews, and periodic site visits
• Partner with Sales & Implementation to seamlessly onboard clients
• Manage client expectations on program scope, delivery timelines, incident management, optimization opportunities, etc
• Drive growth through additional tests, services, and populations
• Understand and manage internal OKRs, key performance indicators, Individual objectives, and track and report out on a weekly basis
• Forecast accuracy and regular updates via SFDC
• Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting
• Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate
• Work with internal partners to meet the client’s reporting and analytics needs
• Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met

Benefits

• Health insurance and an Employee Assistance Programme
• 401k
• Annual Compensation Reviews
• LetsGetChecked has a Flexible PTO policy
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company
• Maternity, Paternity, Parental and Wedding leave