Client Success Account Senior Manager

Summary

Join Wellhub, a corporate wellness platform, as a Client Success Senior Manager! This remote US-based position focuses on managing large accounts on the West Coast. You will own client relationships, ensuring strong partnerships and achieving client objectives. Responsibilities include contract negotiation, revenue growth, strategic planning, and collaboration with cross-functional teams. You will present to senior clients, analyze data, and improve client success processes. This role requires a Bachelor's degree, 5+ years of client-facing experience, and strong negotiation skills. Wellhub offers a comprehensive benefits package, including health insurance, flexible work options, paid time off, parental leave, and opportunities for career growth.

Requirements

• Completed a Bachelor's Degree
• 5+ years experience in a client-facing position managing client relationships
• A strong negotiator with at least 2 years of contract negotiation experience
• A dynamic leader with the ability to collaborate with cross-functional teams
• Thrives working in a team environment and is able to solve problems creatively and efficiently
• Ability to operate independently and leverage lane management as needed
• An excellent communicator - interpersonal, written, and public speaking - with superior customer service to internal and external clients
• Detail-oriented with a deep understanding of managing multiple clients/projects concurrently

Responsibilities

• Own the client relationship for a portfolio of large accounts after the point of sale throughout the client lifecycle, including leading all client meetings and communication virtually and in person
• Ensure a trusting and valuable relationship with HR contracts by sharing our mission to improve employee health, engagement and happiness
• Understand clients' objectives and deliver solutions to help them achieve them throughout the onboarding process and beyond by developing client-specific growth strategies
• Renew, expand, and renegotiate contracts on an annual basis
• Responsible for negotiating increases in enterprise revenue and membership fees towards attaining employee quota
• Plan initial client launch as well as ongoing, strategic relaunch and awareness events: partner with the Wellhub Activations team to assist in end-to-end implementation
• Present and implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates
• Collaborate closely with the Activation, Customer Experience, and Operations, User Growth Marketing, Fitness Partnerships and Business Development teams to develop member growth strategies and deliver on client and company goals
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
• Continually analyze and improve new and existing client success processes and procedures
• Provide product feedback (client requirements, and product shortcomings, enhancements, etc.) to product management
• Renew, expand and renegotiate contracts on an annual basis
• Present formal, quarterly readouts to most senior clients and decision-makers
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• Health, Dental, Vision, and Life Insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager
• We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day
• In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $120,000 - $140,000. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors
• In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program
• We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted