Client Success Analyst

Summary

Join Raintree Systems as a Client Success Analyst and work remotely from a designated U.S. state. You will build strong client relationships, analyze client data to identify trends and predict behavior, and provide account-based support. This role requires excellent analytical and communication skills, along with a minimum of two years of experience in client success with proven operations or technical expertise. You will collaborate with cross-functional teams to ensure a positive client experience and advocate for clients internally. Raintree offers a comprehensive benefits package including remote work, paid time off, health insurance, 401k matching, and paid parental leave.

Requirements

• BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired
• Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
• Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team
• Proactive, self-motivated, and have excellent communication and negotiation skills
• Strong business acumen and attention to detail
• Implementation and/or Consulting experience within the healthcare vertical
• Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems
• Ability to think outside of the box
• Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data
• Able to assess the biggest problems and prioritize to impact the most clients in a positive way
• Must be the client’s advocate, ready to go to bat to tackle whatever tasks are needed internally
• Ability to communicate clearly and directly while staying organized
• Must be able to truly understand the client’s pain and come up with the best solutions
• Really listen to clients, care about their experiences, and convey that you care
• Must be a driven self-starter with ability to work independently in a fully remote position

Responsibilities

• Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service
• Understand the client’s industry and company to align strategies with their objectives
• Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues
• Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement
• Provide support to help clients be successful
• Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved
• Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience
• Assist external departmental personnel in strategically critical issues as the need arises

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave