Client Success Specialist

Summary

Join Freeosk as a Client Success Specialist and contribute to the success of Fortune 100 Consumer Packaged Goods companies. You will nurture client relationships, drive program execution excellence, and work with internal teams to secure revenue and manage processes pre and post-sale. This remote position requires experience with in-store and digital marketing strategies and involves occasional travel to the Chicago office.

Requirements

• Minimum 3 years of experience (in-store or digital marketing required)
• Ability to thrive under pressure and meet deadlines while multi-tasking
• Excellent communication and interpersonal skills
• Proactive self-starter willing to learn and grow with an ever-changing business
• Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management
• Proficient in Microsoft Office, Google Workspace, and JIRA applications
• Proficient in Salesforce or other CRM
• Bachelor’s Degree in a relevant field

Responsibilities

• Provide necessary support and coordination to the Client Success team
• Architect client solutions grounded in clear performance expectations
• Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs
• Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution

Benefits

• Competitive pay
• 401(k) Match Program
• Medical, Dental, Vision Insurance
• Work From Home Stipend
• Short Term and Long Term Disability
• Life Insurance
• Paid Time Off
• Volunteer Opportunities
• Summer Hours
• Parental Leave
• Tuition Reimbursement
• Sabbatical Program
• Professional Development
• Gym Stipend
• Social events