Client Success Director

Summary

Join Pearl Talent as their Client Success Director, a fully remote, full-time independent contractor position based in the US. This role involves managing a team of eight to achieve zero client churn, significant upselling, and high NPS scores. The ideal candidate will have 5+ years of experience in client success or account leadership, including 2+ years managing teams in a B2B or talent-focused company. Responsibilities include building client relationships, coaching the team, monitoring accounts, developing growth strategies, and conducting check-ins. The position offers a competitive compensation structure with potential for profit share, health benefits, unlimited PTO, and a fully remote work environment.

Requirements

• Experience : 5+ years in client success or account leadership roles, with 2+ years managing teams in a B2B or talent-focused company
• Leadership : Proven ability to manage remote teams, coach performance, and deliver results across multiple stakeholders
• Communication Excellence: You lead with clarity, empathy, and confidence—whether in written updates or high-stakes client calls
• Strategic Mindset: You know how to zoom out and set direction, then zoom in to remove blockers and drive outcomes
• Client Growth Focus: You’re skilled at identifying upsell opportunities and account expansion moments from a consultative lens

Responsibilities

• Building and maintaining strong relationships with key clients, understanding their needs, addressing concerns/escalations, and identifying opportunities for account growth within their organizations
• Coaching your team up on becoming best in class account managers to exemplify the highest tier of white glove service — identifying and solving problems before their client even sees it
• Monitoring and reviewing our accounts tracker with 0 missed touches daily
• Proactively building and delegating strategy to bring client success, internal health rating system, and NPS up
• Addressing concerns/escalations, and identifying opportunities for account growth within their organizations
• Developing strategies to up-skill and retain talent in the organizations we place them into
• Jumping in and conducting client check-ins depending on the lifespan of the client as needed with extreme ownership
• Identifying upselling strategies and clients who will be growing, can refer friends and champion pearl through testimonials and other strategies
• Conducting 1:1s with each team member
• Cross-functionally collaborating department Recruiting, Marketing and Sales leads

Benefits

• Potential for profit share based on performance
• Health Benefit
• Fully remote work environment—forever
• Annual team retreat to meet and collaborate in person
• Unlimited PTO
• High-impact leadership role with clear growth path