Client Success Director

Summary

Join TELUS Digital as a Client Success Director for a leading digital health client, co-delivering bold digital health strategies with executive stakeholders and turning them into market-ready products. Deepen executive partnerships, deploy world-class teams on high-stakes initiatives, and translate innovative ideas into revenue through rapid pilots. Work with vertical leads and practice leaders to mine work delivered into external market offerings. This role offers the chance to shape the future of digital health and is remote (US or Canada) or based in major North American offices. You will build relationships with clients and internal teams, manage projects, and contribute to the growth of TELUS Digital. The position requires significant experience in strategy, leadership, and digital transformation within the healthcare industry.

Requirements

• 5+ years shaping strategy and leading high-performing teams in a top-tier management consultancy, owning a client relationship
• End-to-end digital-transformation expertise —from technology advisory and complex program delivery to productization and go-to-market execution—earned on multi-year engagements with Fortune-500 clients or leading health-tech innovators
• Deep knowledge of enterprise healthcare software engineering. Comfortable discussing modern architectures, cloud-native services, and scalability patterns with technical leaders
• Board-room presence and C-suite trust. A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases
• Proven operator. Hands-on experience deploying agile and scaled-agile methods, managing global talent pools, and hitting margin targets in fast-moving environments
• Customer-experience authority. Deep fluency in service-design thinking, omnichannel journeys, and data-driven personalization techniques that boost NPS and lifetime value
• Change-and risk-management savvy. Comfortable steering large-scale organizational change while safeguarding quality, compliance, and patient privacy
• Clear, influential communicator able to simplify complexity, rally cross-functional teams, and inspire confidence at every level
• Bachelor’s degree required; MBA or equivalent graduate degree strongly preferred

Responsibilities

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation
• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
• Provide people management to consultants and/or client managers, and career coaching/guidance
• Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus