Director of Client Success

Summary

Join MissionWired, a leading direct marketing agency for nonprofits and Democratic organizations, as their Director of Client Success. In this role, you will lead and drive the execution of product sales, partnering closely with the SVP of Growth. You will build and maintain strong client relationships, manage the implementation of new sales strategies, and develop strategies to scale this work. This position offers the unique opportunity to immerse yourself in the world of product sales, fundraising, and communications strategies. The ideal candidate is detail-oriented, a proactive problem-solver, and has experience in a fast-paced environment. MissionWired is committed to diversity and inclusion, offering a supportive and collaborative work environment.

Requirements

• 5 or more years of in-house campaign or agency experience in digital or direct mail communications, fundraising, and marketing for nonprofit or political organizations
• Experience managing cross-team projects with a variety of stakeholders
• Client management experience – ability to develop and maintain strong relationships with clients
• Ability to project manage against monthly goals to achieve revenue targets
• Excellent verbal, analytical, written, and presentation skills
• Experience with business development or sales
• Strong judgment and ability to simultaneously prioritize clients’ success and the business’s success
• Excellent organization skills, detail-oriented mindset, and ability to follow through
• Passion for making our world a better place

Responsibilities

• Tracking progress toward monthly and quarterly sales goals
• Working with the Finance Team to ensure the proper revenue tracking is set up and maintained
• Building and maintaining sales reporting structures
• Maintaining and growing their own book of business, primarily focused on the member-only client segment
• Setting up structures to ensure clients get appropriately cadenced outreach to maximize sales
• Managing the implementation of new sales strategies, in collaboration with the SVP of Growth
• Presenting new products, exciting results, or other relevant product information to the Accounts Team to enable them to effectively sell to their strategic services clients
• Maintaining a resource library for both the Growth and Accounts Teams related to co-op products, in collaboration with the Marketing and Product Teams
• Serving as an ad hoc resource to the Accounts Team on sales-related questions
• Collaborating with the Product Management Team to help with the development of new and existing products and implement improvements to the deliveries process
• Supporting the professional growth of colleagues via training and intentional mentorship
• Maintaining client satisfaction including managing relationships, delivering industry-leading results, and providing exceptional customer service
• Advising clients on industry best practices and emerging strategies
• Supporting business development efforts and participating in new business pitches

Preferred Qualifications

• Experience with integrated fundraising or direct mail fundraising
• Familiarity with Jira or similar project management tools

Benefits

• 100% employer-paid premiums for platinum-level medical plan on a national health care network
• 100% employer-paid life insurance and short term disability
• 50% employer-paid vision and dental insurance
• 401(k) with 3% employer contribution
• 17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off
• Paid parental leave at 100% of your salary
• Financial support for reproductive and transgender care
• Flexible telecommute and remote work policies
• Company issued Mac products for home offices
• Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available