Client Success Executive

Summary

Join Arine, a rapidly growing healthcare technology company, as a mid-level Client Success Director. Build and nurture relationships with clients, ecosystem partners, and stakeholders. Oversee all aspects of client management, from deployment to ongoing support, focusing on improving outcomes and reducing costs. Develop and execute strategies to achieve client goals. Collaborate cross-functionally with internal teams and represent the client's voice to improve Arine's products and features. Contribute to Arine's mission of optimizing medication therapies and improving patient health. This role requires strong communication, project management, and strategic thinking skills within the healthcare industry.

Requirements

• 5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable
• Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging required
• Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution and closure. Strong knowledge of and ability to set the strategic path and execute integrated project management processes
• Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred
• Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Ability to pass a background check
• Must live in and be eligible to work in the United States
• Travel up to 30%
• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Responsibilities

• Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
• Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and understand internal engagement and activity metrics underpinning that performance
• Build deep knowledge of each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed
• Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
• Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
• Coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine’s vision to be a world leader in medication optimization

Preferred Qualifications

• Strong knowledge of medication therapy management, CMS quality measures, comprehensive medication management and optimization strategies highly desirable
• Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
• Bonus points for Doctor of Pharmacy (PharmD) degree

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future
• You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• The base salary range for this position is: $160,000-190,000/year