Client Executive, Partnerships

Summary

Join Headspace as a Client Executive, Partnerships and become the primary point of contact for mid-market clients acquired through reseller partners. You will manage client success activities, serve as a strategic advisor, and ensure seamless communication and alignment. Responsibilities include developing and executing client success plans, managing renewals, and sharing client feedback to improve products and services. This client-facing role requires 5+ years of experience in a similar capacity, preferably within the employee benefits or digital health space. The position offers a competitive salary ($75,000-$105,000 + equity + benefits), remote work options (US-based), and a robust benefits package including healthcare, wellness stipend, retirement savings match, and generous parental leave. Headspace is committed to diversity, equity, inclusion, and belonging, offering a collaborative and inclusive work culture.

Requirements

• 5+ years of experience in a client-facing role such as Customer Success, Relationship Management, or Account Management
• Experience managing a client portfolio and contributing to commercial outcomes such as renewals, retention, and surfacing expansion opportunities
• A track record of navigating complex client relationships, particularly those involving third-party partners, consultants, or vendors
• Experience influencing decision-making and building consensus with multiple stakeholders at the client
• Exceptional communication and presentation skills, with the ability to build relationships and convey value to a variety of stakeholders
• A proactive, independent, and solutions-oriented mindset, with the ability to navigate complex or ambiguous client situations
• A collaborative spirit and willingness to contribute to team-wide best practices and mentor others

Responsibilities

• Manage day-to-day client success activities for a portfolio of mid-market clients acquired through channel partners, including onboarding, engagement, and renewal support
• Serve as the primary strategic advisor and relationship manager for your clients, building deep partnerships and helping them achieve their employee mental health goals
• Serve as a trusted point of contact for clients and partners, ensuring seamless communication and alignment on client strategy, reporting, and renewals
• Develop and execute client success plans, including delivering metric-based reporting and Quarterly Business Reviews that demonstrate the ongoing value and impact of Headspace
• Execute the renewal process for your book of business with autonomy, escalating where needed, and ensuring on time renewals and retention
• Share client feedback with internal teams to help inform improvements to our product and services

Preferred Qualifications

Experience in the employee benefits, healthcare, or digital health space is strongly preferred

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave